Tuesday, April 11, 2017

If All Else Fails Listen to the Customer!

United Airlines has in my opinion and in my experience been one of the worst carriers in the world. And I used Aeroflot! Flew at 4,000 ft from Moscow to Prague one day, hopping over corn stalks.

But the recent United handling of a customer goes beyond the pale. The Guardian notes:

In one video clip guards aggressively grab then dra the passenger down the aisle of the plane as other passengers shout: “Oh my God” and “Look what you did to him”. On Tuesday chief executive Oscar Munoz attracted criticism after calling the passenger “disruptive and belligerent” and saying that the airline’s employees “followed established procedures”. The passenger is overheard in one video claiming he was being profiled for being Chinese, and the video has caused outrage in China and calls for a boycott. Ahead of the market’s open, United shares had been down by as much as 6% in premarket trading.

Perhaps they should place a sign akin to Dante's Inferno, "Abandon all hope ye who enter" above any United facility. The CEO clearly seems in my opinion to be clueless and heartless (see bio). Perhaps a 50% or 60% stock drop would be useful. Add TSA and then add Chicago, and well, the KGB was kind, really it was!