Well here goes. Some 35 years ago I was SVP and COO of NYNEX Mobile soon to become Verizon Wireless. The interesting thing I found out was in those days the least favored employees were sent there, the better ones assume wireless was just a fad. After all the old company had guaranteed earnings whereas wireless was competitive.
I recall once I asked the head of a region what her market share was. She said fifty fifty with the other player. I knew the answer, she had less than 20% and was clueless. She was from NY Tel. Churn was 20% per month, there being no reason for resellers to not do it since they had no retention policy. The list goes on.
Today Verizon has had a massive collapse. Now consider this:
They tell you to log onto their site. But the site demands that you enter a code sent to your cell phone. But if the service is down you will never get the code. Dumb, dumber, dumbest!
Never ask telephone types to design or implement anything. And worse with a company with over $160 billion in debt beware of their cost cuttings. The place needs a clean sweep!
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