I have used Fidelity for years. Under the new management they have become almost unbearable. Today their total system is down. I recall when I was first at Bell Labs and they introduced the first Electronic Switching System, ESS No 1. A system was in Beverly Hills. It had an EA 5, and Emergency Action 5, namely a crash and reboot at just before 1PM PST or 4 PM EST. Namely just before the Stock Market closed. Well you could image heads rolling. So what is the new head of Fidelity doing now that apparently her system has crashed? We are told it is a "snag". Just what in God's green earth is a "snag". You system has crashed! Customer's are losing money!
Are you out of business, do I still have my money? Perhaps the Board should consider a realignment.
UPDATE: This is what Fidelity states:
We are Sorry. There was a Technical Issue.
We are currently aware of an issue with some 3rd party browser plugins that are causing issues with access to the Fidelity website. Please try running your browser in incognito mode - or using an alternative browser as we work with the 3rd parties to resolve the issue.
If you continue to receive this page please contact customer support and provide them the reference number below.
Reference Error: 18.cb292117.1731636227.54aedbf9
Customer Service FAQs: Technical Support
Now read this. It says the customer must fix the problem. I tried several browsers. I cannot find an "incognito" mode, nor should I. This is in my opinion a clear indication that the customer comes last, especially when you blame them and tell them to fix it themselves!
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